No. You can add items to your cart and check out as a guest with just your email. Creating an account lets you track orders, save addresses, build a wishlist and earn rewards.
How do I place an order?
Browse or search for a product, choose any options (like size or colour), add it to your cart, then go to checkout to enter your delivery details and pay.
Payment
What payment methods can I use?
Payments are processed securely by Paystack in Nigerian Naira (₦) — you can pay with your debit/credit card. Lumen never sees or stores your full card details.
Is VAT included?
VAT (7.5%) is calculated on the goods subtotal and shown clearly at checkout before you pay. See Shipping Info for delivery costs.
Shipping & delivery
How long does delivery take?
Standard and Express options are offered at checkout with their current ETAs and prices. Full details — including the free-shipping threshold — are on the Shipping Info page.
How do I track my order?
After payment you get an order number and a live tracking timeline. Open your orders (or the link in your confirmation email if you checked out as a guest) to follow it from processing to delivered.
Returns & refunds
Can I return an item?
Yes — delivered items can be returned within the return window. Start a return from your returns or from the order itself. See our Returns & Refunds Policy for the full terms.
How are refunds issued?
Once we receive and check your returned item, your refund is issued to your original payment method and typically appears within 3–5 business days.
Account & rewards
How do I sign in?
Lumen uses passwordless sign-in: enter your email and we'll send a one-time code — no password to remember. Head to sign in to get started.
How do rewards points work?
You earn points when an order is delivered and for leaving a verified review. Track your balance and history under Rewards. Redeeming points at checkout is coming soon.