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Draft — to be finalized before launch. This page is placeholder structure only and is not legally binding. The final wording must be prepared and reviewed by a qualified legal professional (Nigerian consumer-protection law and the NDPR) before launch.
Looking to start a return? Go to your returns. This page will hold the formal policy terms.
The final policy will state which items are eligible for return, the return window, and the condition items must be in — consistent with the returns flow already in the app and with Nigerian consumer-protection law.
It will confirm that approved refunds are issued to the original payment method once the item is received and checked, and the typical timeframe.
It will list any categories that can't be returned and how faulty or incorrect items are handled.